After having paid the mobile plan for 3 days I still cannot use data or make a phone call?

Haoalo
Haoalo Posts: 2
edited May 29 in My Mobile

Hello, I see my profile is still in Activation Pending status and I cannot make a phone call or receive one or use my data as well. Could you please help me with this?

Best Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    Answer ✓

    @Haoalo


    Hi,

    since your plan is still in Activation Pending you'll need to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 15,554
    Answer ✓

    Hello Haoalo,
    I am sorry for the situation encountered,
    I have verified your account and I see that you contacted the customer support team and they have created a ticket in order to fix the issue.
    Our technical team is working on completing the order so you can use your services fully. 
    We sincerely apologize for the inconvenience this has caused you. 
    I count on your kind understanding and patience until this is solved.
    Have a good one!
    -Eugen

Answers

  • Haoalo
    Haoalo Posts: 2

    Thank you Dapfizzer, I've tried to contact the service team using the chat bubble however I got one message from them and then the conversation session was over. I only have the option to see or print or leave the conversation and every time I clicked to leave then the green bubble just disappeared and never reappeared. So I don't know how to get in live touch with the team. Yeah, I also sent some messages via Messenger and Whatsapp, just haven't got a reply, hope they can get in touch with me ASPA cause it's really hard to do anything without your phone number activated.

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