Fizz never shipping my phone ,but paybright charge me two times!!!awful!!!

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xiaojun
xiaojun Posts: 2 ✭✭
edited May 2022 in Phones

I ordered one Iphone12 pro max,Fizz never shipping !!!!

But Paybright charge me 51.98$ x 2 month,I call paybright ,they told me --That is Fizz's problem!!!

So, for now ,I can not see this Iphone12 pro max order on my account ,also I can not cancel tihs order,I need refund!!! I need one good selution for this issue , I dont want Paybright charge me one more time on June for Iphone12 pro max I've never seen!!!

Best Answer

  • Whizz
    Whizz Posts: 19,946 admin
    Answer ✓
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    Hello xiaojun,
    I am really sorry to hear that you encounter this situation,
     I have verified your account and I see that the iPhone you bought was delivered to you on April 8th. The package was signed by you at that date.
    Also, since April 8th, you have not contacted our customer support team in order to help you with this matter.
    You can verify the package tracking in your Fizz account> my settings> order history> and you have all the details there.
    Here is an FAQ regarding this matter: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    If you need further help, please contact us in private in order to clarify the situation.
    You can use this link in order to contact us: https://fizz.ca/en/contact-us
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • swatt
    swatt Posts: 3,758 ✭✭
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    Contact the customer support team for help.

  • swatt
    swatt Posts: 3,758 ✭✭
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    You can chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function.

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