Error when i try to add an upgrade reward

antho

Hi when i select my upgrade (250mb) in my rewards it keep saying there was an error please try again later but kept doing that since yersterday? What do i need to do Thanks for the help!

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632813/error-when-i-try-to-add-an-upgrade-reward

Hi

You can try logging off, clearing your browser cache and retrying with the browser in private mode.

If the problem reoccurs, please provide more details what you are trying to do and what the error looks like. Perhaps posting some screenshots (without any personal info) will help explain the issue.

Or if you prefer, you can always contact Fizz customer service directly - https://fizz.ca/en/support

Dapfizzer

@antho

Hi,

for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

In order to make your purchase, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.

Dapfizzer

@antho

If however you're still unable to activate this upgrade and would like to directly contact Fizz’s customer service team to possibly resolve this issue, here's how you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

vanigh

Or use another browser.

StefanM

As the others have suggested, sometimes it’s a browser issues. Try to use a different one or switch from mobile to desktop (or vice-versa).

Additionally you can make sure that any adblockers are deactivated :)

Andrei_ref_R7VK1

Agree, try different browser, use desktop, etc.

Whizz

Hello antho,

I hope you are doing well.

I'm sorry to hear about this situation, and if you still cannot apply the upgrade after following the steps the other community members suggested, I would kindly suggest you contact us, so we can verify the situation together and find a solution. You can contact us on our various communication channels, and you can find all of them here https://fizz.ca/en/contact-us.

Thank you for your kind understanding.

Cheers!

-Sergiu