Having trouble with group texts

GGGGPP Posts: 1 ✭✭
edited May 2022 in My Mobile

Hi all,

On iphone and I seem to be missing some texts sent within groups that used to work just fine. Also I can't reply to group texts anymore.

I've taken out the sim card and put it back in, rebooted the phone a few times, and nothing is working. Anyone else having this problem? It's been going on for a couple of weeks now.


Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓

    Hello GGGGPP,
     Thank you for contacting us.I kindly suggest you to contact us directly, so we can verify and help you further.

    You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function

    .You can use this FAQ to find the chat bubble, https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    Thank you for your kind understanding.

    I wish you a great day.😊Ramona


  • Fling
    Fling Posts: 9,072 ✭✭
    edited May 2022


    contact Fizz customer service directly for further investigation

    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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