Delayed text messages

OCRM

For some reason my incoming and outgoing text messages are coming and going with delays (not all but most). I’m sometimes getting messages 2-3 days later

Whizz

Hello @OCRM

Thank you for contacting us.

I kindly suggest you to contact us directly, so we can verify and help you further.

You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function.

You can use this FAQ to find the chat bubble, https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Thank you for your kind understanding.

I wish you a great day.😊

Ramona

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632791/delayed-text-messages

You can try restarting your phone. Which phone model are you using? Make sure the phone software is updated and clear the app cache as needed.

If the issue continues, can you try testing the SIM card with another phone?

You can also contact Fizz customer service - https://fizz.ca/en/support