Issue with data gifting and speed

Eno_Ref_Code_LRK99
Eno_Ref_Code_LRK99 Posts: 18
edited May 30 in Data Gifting

Hello

I've noticed that when my data goes below 500mb, it is very slow. So I asked someone to gift me 1g, I received the system confirmation that it was given and they received a confirmation that I received it. The problem is that it doesn't show in my account and my data does not seem to work despite having 150mb. Can someone please help?

Comments

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,430
    edited May 22

    Hi @Eno_Ref_Code_LRK99

    Only the support can check it, I personally never notice the speed problem

    You can chat in direct

       •   Sign into your account

       •   Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

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    Other means of contact

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  • Thank you. I reached out to them and I am waiting for their reply.

  • Whizz
    Whizz Posts: 13,770

    Hello Eno_Ref_Code_LRK99,
    I hope you are doing well.

    I just verified and I noticed that you indeed contact us, and the situation is handled by our technical team.  It seems like we were also in contact with your friend and we managed to discuss more there. If you would like to have some updates on the situation, you can always reach out to her, as she has the details too, or contact us directly. Here is an FAQ on how to reach us https://fizz.ca/en/contact-us.

    Thank you for your kind understanding and patience.
    Cheers!
    -Sergiu

This discussion has been closed.