Issue with data gifting and speed

Eno_Ref_Code_LRK99

Hello

I've noticed that when my data goes below 500mb, it is very slow. So I asked someone to gift me 1g, I received the system confirmation that it was given and they received a confirmation that I received it. The problem is that it doesn't show in my account and my data does not seem to work despite having 150mb. Can someone please help?

Jess_i88b6

Hi @Eno_Ref_Code_LRK99

Only the support can check it, I personally never notice the speed problem

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Eno_Ref_Code_LRK99

Thank you. I reached out to them and I am waiting for their reply.

Whizz

Hello Eno_Ref_Code_LRK99,
I hope you are doing well.

I just verified and I noticed that you indeed contact us, and the situation is handled by our technical team.  It seems like we were also in contact with your friend and we managed to discuss more there. If you would like to have some updates on the situation, you can always reach out to her, as she has the details too, or contact us directly. Here is an FAQ on how to reach us https://fizz.ca/en/contact-us.

Thank you for your kind understanding and patience.
Cheers!
-Sergiu