I paid the « forfait » on my daughter’s account 2 days ago and the service are not back yet. Why?

MissKaz

We did turn off the cell multiple time.

Whizz

Hi MissKaz,
Thank you for reaching out to us.

I can see that the number on your account is active and running fine on our end.
If you're referring to another number, please contact us directly and let us know.

Here's how you can do that:

https://fizz.ca/en/contact-us

Thanks for the consideration.
Andrei

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632686/i-paid-the-forfait-on-my-daughter-s-account-2-days-ago-and-the-service-are-not-back-yet-why

Hi

You can check if your service is working by making a call or texting - https://fizz.ca/en/faq/how-test-my-fizz-line?

You can also check the payment history on your Fizz account to see the details of your last payment.

If your service is suspended, then you will need to go on your account and click on the «Make my monthly payment » button.

Once you have made your payment, service will be restored within a few hours. In the meantime, you can try restarting your phone.

If there is any problem, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814