Mobile Data is not working

rob8800
rob8800 Posts: 1
edited May 21 in My Mobile

Wifi works, Texts work, mms doesnt work, mobile data doesnt work. I have created the APN properly and restarted my phone without success.

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Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,141

    @rob8800


    And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 13,812

    Hello rob8800,

    I am sorry to hear about this situation.  
    If you already tried the manipulations our member provided please contact our support team to investigate this further. 
    If it's something caused by our side I can assure you we will offer a solution in the shortest time possible. 

    Have a lovely day,
    -Alex

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