You suspended me even if I paid on time

Guysham01
Guysham01 Posts: 2
edited May 21 in About my account

I have proof form from my bank statement

if this is not resolved quickly I’ll have to change provider because this is theft

Best Answer

  • Whizz
    Whizz Posts: 13,811
    Answer ✓

    Hello Guysham01,

    I am sorry to hear about this situation.
    We are not able to see the transaction for this month.
    You can also verify this as well from the transaction history. 
    I recommend verifying the transaction again with your bank service.
    If they confirm it's ok, please reach our support team to investigate this further: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128

    @Guysham01


    Hi,

    here's how to contact Fizz’s support team directly to inquire about any issue whit your payment, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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