SIM card delivery

2slee88
2slee88 Posts: 4 ✭✭
edited May 2022 in My Mobile

Hello,

I ordered a SIM card back on the 16th, and on your website, it says the card was delivered to my apartment unit on the 18th. Nevertheless, I have not received the SIM card or was contacted by the delivery in any way. Can you look into this please? Thank you.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭
    edited May 2022 Answer ✓

    Hi @2slee88

    I am sorry to hear about this situation.


    Please contact the support to verify the shipping address and I would also recommend contacting the delivery team from your side as well to verify what happened.


    If your SIM card was delivered and you did not receive it, you will need to get a new one, usually in this situation Fizz will refund the SIM, but after you get a new one and activate it..

    For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here: https://fizz.ca/en/sim-card#stores

    Please check https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    You can see the status of all your Fizz orders in your Order history.

       •   Log into your account and go to My profile.

       •   Click on Order history / See details.

       •   Click on the shipping number to see on the carrier's website the details of your delivery.

       •   If there's any inconsistency with the delivery information you see, contact the carrier directly.

    If the carrier cannot help you, contact Fizz's support using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 23,520 admin

    Hello 2slee88,

    I am sorry to hear about this situation.
    I can see that you contacted our support team and a refund was already offered.  
    Don't hesitate to reach us again if you ever need assistance. 

    Have a lovely day,
    -Alex

This discussion has been closed.

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