Fizz took my money and didn’t got internet

Waali
Waali Posts: 4
edited May 18 in My Mobile

i tried to add extra data and everytime I try to make the payment I get this red message on the top (Your payment was declined)

when I checked my bank account I noticed that all the payments was made successfully, and I don’t even got a response from Fizz when I massaged them

I tried from incognito page and It doesn’t work either, I don’t want to try to add extra data again so they take the payment and not giving me the datas

What can I do please

I’m in a bad situation

Best Answer

  • Whizz
    Whizz Posts: 13,812
    Answer ✓

    Hello Waali,
    I hope you are doing well. 

    I just verified the communication between you and Fizz, and I noticed that you indeed contacted us and our agents are handling the situation right now. Please rest assured, that we will get to the bottom of this together.

    Thank you for your kind understanding and patience.
    We will keep in touch.
    -Sergiu
     

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,152

    @Waali


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,152

    @Waali


    Social media communication channels are used to leave a message so that you can continue your business until the service is available again. So the answer won’t be in real time. For a real-time chat, you’ll need to use Chat on the platform.

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