If you are using a new payment card, make sure to follow Fizz's guide - https://fizz.ca/en/faq/what-payment-methods-can-i-use
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical.
If nothing works, you can contact Fizz customer service - https://fizz.ca/en/support
Try closing your browser, clear your browser cache and retry with your browser in private or incognito mode.
Does it work?
No, I tried even with an other phone and an other card to pay nothing is working
Now, I get this (your payment was declined)
There appear to be some difficulties tonight.
If the problem continues, you can try again tomorrow or contact Fizz customer service to ask for an update - https://fizz.ca/en/support
You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Hello Waali,I am sorry to hear about this situation.If you already tried all the suggested PF_Ref_D2U9A provided and you still encounter difficulties please reach our support team to investigate this further.We are here 24/7 for you so feel free to reach us at any time. Have a lovely day,-Alex