Are signups down right now?

wardog
wardog Posts: 2
edited May 18 in Welcome and join

When trying to activate a new SIM for my wife, I go to the signup page and enter the information. All info follows the field validation. eg: password contains smaller, capital, number and symbols, etc.

After submission, it says a generic error. "There was an error, please try again".

  1. Can anyone else confirm that they see the same error?
  2. How can I report this to Fizz?

Thanks,


Best Answer

  • Whizz
    Whizz Posts: 13,811
    Answer ✓

    Hello wardog,

    I am sorry to hear about this situation. 
    I can see that you contacted us a ticket was created for this situation. 
    We will contact you as soon as possible via email once we have a solution.

    Have a lovely day,
    -Alex

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,557

    Hi

    Please close your browser, clear the cache and retry with the browser in incognito or private mode.

    Does it work?

  • wardog
    wardog Posts: 2

    I have tried my home internet, LTE, firefox, safari, incognito mode, desktop, mobile, ... @PF_Ref_D2U9A can you try once to do a signup and see if you see similar error?

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,557

    Actually I am getting the exact same error. You can contact & notify customer service here - https://fizz.ca/en/support

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,169
    edited May 18

    Hi Wardog


    contact Fizz customer service directly for help

    you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.