How do we get any help here

Sabrina13
Sabrina13 Posts: 2

My modem was never delivered &I never received a phone call

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128
    edited May 17

    @Sabrina13


    Hi Sabrina,

    maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...

    To reschedule your technician appointment:

    1. Log into your account and go to Manage.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
      • To reschedule an appointment, click on Reschedule.This will open the booking interface. Select a new day and time slot and click Save.
      • Beware — once 24-hours have elapsed since the due date of the appointment, the «Reschedule» button will appear.

     *You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.  

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address 

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,169
    edited May 17

    Hi Sabrina,


    You need to contact the support

    To contact Fizz customer service directly you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128

    @Sabrina13


    For any questions about that situation you can also directly contact Fizz’s customer service team for precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 13,811

    Hi Sabrina13,
    Thank you for reaching out to us with this matter.

    I understand and I'm sorry to learn about the inconvenience, however, I just checked under your account registered under the e-mail address on file and it is empty.
    No Fizz Home Internet subscription can be found on this account.

    Please contact us in private so we can discuss the matter thoroughly.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Have a good one!
    Andrei

  • Sabrina13
    Sabrina13 Posts: 2

    So they don’t/can’t fulfill the order, don’t call me to advise & I have to continuously follow up & reschedule appointments? Seriously this is shitty already

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128

    @Sabrina13


    According to what Andrei mentioned, the (subscription / appointment) was not saved in the system, or at least not under the email address of the account you asked this question with and that is why customer service is asking you to contact them directly.