I purchased 1 GB of travel add on for the UK and it’s not working

Gabby
Gabby Posts: 3
edited May 16 in About my account

My roaming is on but yet my travel add on is not working.

Best Answer

  • Whizz
    Whizz Posts: 13,764
    Answer ✓

    Hello Gabby,
    I hope you are doing well.  

    I just verified your account and your Travel Add-on was registered correctly, and it is ready for use. If you tried restarting the phone, turning the airplane mode on for a few seconds and then off, and having the roaming option on, I would also suggest you try and set the preferred network type to 3G, and switch between the available networks. If you need assistance through this process, or you went through these steps with no result, you can always contact us, as Jessy_ref_i88b6 mentioned. Here is a page where you can see how to contact us https://fizz.ca/en/contact-us.

    Thank you for your kind understanding!
    Cheers!
    -Sergiu

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,426

    Salut @Gabby

    Have you tried restarting the phone?

    Is your NPA (APN) configured correctly? (Android) https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Activate mobile data on your phone.

    Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data.

    The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:

    Android: Settings → Mobile network → Mobile data

    iPhone: Settings → Cellular network → Cellular data

    If you are outside your coverage zone, you may need to activate mobile roaming data.

    The steps to follow to activate mobile roaming data vary depending on the model of your phone. here are two examples:

    Android: Settings → Mobile network → Roaming

    iPhone: Settings → General → Cellular → Options → Data roaming

    The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    Source: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Gabby
    Gabby Posts: 3

    I tried restarting my phone multiple times and it’s set properly

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,426

    Hi @Gabby

    If you tried everything, please contact the support they will be able to further investigate your problem, here we are users

    You can chat in direct

       •   Sign into your account

       •   Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.