I have a data plan but it isn't working ?
I have a data plan but it isn't working ?
Best Answer
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Hello Jonathankapenga,
Thank you for reaching us.
I am sorry to hear about this situation.
I just verified and the line is looking ok from my side.
Here you can find some troubleshooting you can try https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If the situation persists please contact our support team to investigate this further.
Have a lovely day,
-Alex0
Answers
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Hi
If you have data in your plan, try restarting your phone. Make sure your APN settings are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi Jonathan
You need to set your APN
here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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