I have a data plan but it isn't working ?

Hamido007

I have a data plan should cover Canada but it isn't working how to fix that

Whizz

Hello Hamido007,

Thank you for reaching us.
I am sorry to hear about this situation.  
I can see that you have 2 lines and both are looking ok.
Here you can find some troubleshooting you can try https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If the situation persists please contact our support team to investigate this further. 

Have a lovely day,
-Alex

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632536/i-have-a-data-plan-but-it-isnt-working

Hi

If you have data in your plan, try restarting your phone. Make sure your APN settings are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814