LTE not working

TomatilloTransfer
TomatilloTransfer Posts: 2 ✭✭
in My Mobile

My phone's LTE just stopped working. I can manually connect to 3g. Anybody else having this issue?

Best Answers

  • Whizz
    Whizz Posts: 23,111 admin
    Answer ✓

    Hello TomatilloTransfer,

    I am sorry for the situation encountered.
    I have verified your account, and I see your mobile line is active, so your service should work properly. 
    Please proceed with a restart of the device and your phone should automatically reconnect to the network within the next few minutes. If the issue persists you can switch over to 3G from LTE for a few moments, then switch back to 3G.
    You can contact us in private anytime if the situation will be the same after these steps. Here you can find how to reach us: https://fizz.ca/en/contact-us

    Thank you for your understanding. Have a great day!
    -Adelina

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,651 ✭✭
    Answer ✓
    https://forum.fizz.ca/en/discussion/2632534/lte-not-working

    Hi

    Try restarting your phone. Can you manually connect to LTE?

    You can check your APN settings on your phone. Here you can find how https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Another option to try, is to use YOUR sim in another phone, to see if the problem persists. Just to see if the problem follows the SIM card (regardless of which phone it's in), or specifically your phone.


    If you want to discuss directly with a customer service agent, you can contact Fizz by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • TomatilloTransfer
    TomatilloTransfer Posts: 2 ✭✭

    This was a temporary problem. Not sure what happened. Thanks for the help.

  • swilkows
    swilkows Posts: 1 ✭✭

    Having the same issue for the past couple of days, 3G works fine, but if I switch to 4G data does not work. Was told by Fizz Technical team that they are in the process of updating their network and that 4G/LTE will not work. Unfortunately they do not have a timeline as to when I can expect service back on 4G.

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