Sent my modem for return, Fizz hasn't received it.

zkldin

Hi everyone,

I cancelled my Fizz internet plan two weeks ago, and sent the modem out for return through Canada Post shortly after cancelling. Now, I received an email saying Fizz hasn't received my modem and I have no idea how to go about communicating and proving to them that I did in fact ship it to them.

I would appreciate any thoughts!

Thanks

Whizz

Hello @zkldin,

Thank you for the provided details.

I verified your Fizz account and noted that you contacted us in private regarding the situation you encountered with the return of the modem.

Rest assured that the situation has been forwarded to the responsible team and we will keep you updated by email as soon as we hear from them.

Thank you and have a great day!

- Cecilia

Dapfizzer

@zkldin

Hi,

here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814