Internet down and no support

Kouroche
Kouroche Posts: 7
edited May 14 in Internet

My internet went down yesterday at 5pm. Everything at home is working, but the fizz modem only has the Download button flashing. No upstream or downstream.

i have no way of contacting support since the website just barely works on my iPhone and the chat button just does nothing. After tethering my pc and iPad, I finally managed to start an iMessage session, but it takes them hours to respond there. Yes even with the the ring, I cannot get to chat from my MacBook.

very frustrated as I am all out of options and the internet which is a critical service these days has been out for almost a day and I am no where closer to solving the issue. Just trying to schedule a service call has taken all of the past 12 hours and even that is not done yet.

I have tried restarting the modem, leaving it off for 5 min and then starting it again, to no avail and fizz says everything is good on their end.

what options do I have here?

Best Answer

  • Whizz
    Whizz Posts: 13,398
    Answer ✓

    Hello Kouroche,
    I hope you are doing well. 

    I just took the time to verify your modem's signals and I noticed that your modem is indeed offline, however, you are not affected by any maintenance work. I noticed that you are also in contact with our customer service and I can assure you that we are doing our best to solve the situation as soon as possible. We are waiting for a response on iMessage, as we would like to keep the conversation going on only one channel of communication, to avoid losing important details. 

    Cheers!
    -Sergiu

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