Is Fizz Customer / Tech support really this horrible??

My monthly reset bugged. 12 days ago. 0 data since. Getting freaking tired of this bullshit. Two weeks and still no fix... Anyone else had this problem? Thinking of dropping Fizz right now. Simply unacceptable.

Answers

  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 513

    Hi @Krevaan

    Sorry to hear that. The technical support is indeed not the best. Fizz is mainly a DIY service and definetely not for everyone. Every time I had to talk with them, the service was good tho. Sometimes, opening a like this it isnt the fastest way.

    There's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

     

    The direct chat, is usually the quickest option however.

  • Krevaan
    Krevaan Posts: 5
    edited May 14

    I've contacted support. Have had a ticket open for 9 days now. Posted a pic. Just wondering if they'll ever fix my problem. I have been with Fizz for almost 3 years now. I know it's cheaper because service is not as good. I need a US plan because of work and Fizz is by far the best, but if they can't fix this I'll have to look at other options... I've also been charged 80$...

  • Fizzy
    Fizzy *1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me*Posts: 7,944

    Hi Krevaan

    It seems like their system setup is somewhat complex and when these type of bugs happen, the fixes can be difficult. Other than the data reset, is your phone line working for calls and texts?

    Do you know why you were charged $80?

    At the very latest, the data issue should be fixed automatically at your next renewal.


    In the meantime, if you need some data, I can gift you 1 GB. All I need is your referral code.

    If your plan status doesn't allow you to receive data gifts, send me a private message with your email or phone number and I will gift you a 1 GB perk.

  • Krevaan
    Krevaan Posts: 5
    edited May 14

    I was charged 80$ for my month. 30gb us canada. Gifting does not work. Tried with a friend, system told him I was unable to receive data. I will PM you my info. I CANNOT go a full month without data... That's just... Can't find a word...


    How do I send you a pm? Says you profile is private :) phone # is in the picture i uploaded

  • Fizzy
    Fizzy *1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me*Posts: 7,944