Is it possible to "escalade" the issue to higher level?

DSh
DSh Posts: 2
edited May 15 in My Mobile

Hi.

I wanted to unsubscribe from my phone service, but then I decided to keep it, and I clicked "cancel unsubscribing". The payment was retired from my account, but I was completely disconnected from network 2022/05/06. I chat with agent every single day, I fill a form every single day, and an answer is always "sorry for that, it will be fixed very soon". It's been a week I'm disconnected.

Imagine me without phone and with 2 steps verification everywhere.

Does somebody know is there a way to escalade my problem? I don't believe that it takes more than week just to reconnect existing user to system. I want to let somebody who is higher level than agent know about that.

Thank you in advance.

Best Answer

  • Whizz
    Whizz Posts: 13,452
    Answer ✓

    Hello DSh,
    I hope you are doing well.

    I just verified your account and I noticed that you indeed have a ticket that was opened in this regard and the situation is handled by our technical team as we speak. It seems like the ticket is yet to be concluded, and I escalated the situation, so we can find a solution sooner. Rest assured, you were not forgotten and we will get to the bottom of this. Also, I noticed that you opened one more thread on the same topic, therefore, I only replied on this one. If you need more details about the situation, you can reach out to us 24/7. Here is how to contact us https://fizz.ca/en/contact-us.

    Thank you for your kind understanding and patience.
    Cheers!
    -Sergiu

Answers

  • brouleau21
    brouleau21 Gatineau Ref code : INI6I : edoc feR uaenitaGPosts: 143

    I am not aware of one, all I can say is the usual, hoping that there may be something you did o not saw before:

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca


    -Whatsapp : (438) 393-5814


    I will also put a little prayer for you, sometimes Whizz is here and I saw them solve lots of problems.

    Sorry for your trouble and good luck!

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 7,887

    @DSh


    Hi,

    here we are users just like you, and we can only advise you on the forum to contact Fizz’s support team directly again to inquire about any progress regarding your open tickets, so that the dedicated team can correct this situation. Here is the procedure to follow in order to contact the service again. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Hello @DSh, only Fizz Customer Service can escalate an issue internally. If you've used only the online chat feature, I suggest you log in to your account, go to My Settings, Contact Form and submit a complaint there. This opens a Support Ticket and the exchange occurs by the email address registered on your account. Best of luck.

This discussion has been closed.