Voicemail still inactive due to unrecognized number.

David H. #24217
David H. #24217 Posts: 4
edited May 13 in My Mobile

I’ve just reactivated my account and have a voicemail in my plan but after dialing (1) the system tells me I have an unrecognized number and will not activate. Any help would be appreciated.

Even with the answers I received, still inactive.

This is really sucks. Impossible to have a good support with Fizz.

This is the second time it happens to me. The first time I had to buy a new sim.

Please fix

Best Answer

  • Whizz
    Whizz Posts: 13,452
    Answer ✓

    Hello David H. #24217,

    I am sorry to hear about this.
    Indeed, it seems that you did not add the voicemail option when you reactivated the plan.
    Please make a plan change as our member suggested to add it for the next cycle.
    Here you can find more information about this if necessary: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    Have a lovely day,
    -Alex
     

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