Voicemail still inactive due to unrecognized number.
I’ve just reactivated my account and have a voicemail in my plan but after dialing (1) the system tells me I have an unrecognized number and will not activate. Any help would be appreciated.
Even with the answers I received, still inactive.
This is really sucks. Impossible to have a good support with Fizz.
This is the second time it happens to me. The first time I had to buy a new sim.
Please fix
Best Answer
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Hello David H. #24217,
I am sorry to hear about this.
Indeed, it seems that you did not add the voicemail option when you reactivated the plan.
Please make a plan change as our member suggested to add it for the next cycle.
Here you can find more information about this if necessary: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
Have a lovely day,
-Alex
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Answers
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Hi David,
please first check in your Fizz account if the Visual voicemail option is present, and if so here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Otherwise, here’s how to include the voicemail option in your monthly plan for the future, you can go ahead and order a plan change. Your mobile plan must include the Voicemail option, as well as data.
Source: https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work
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You can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.
Source: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
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