Hello, please I need help, I am loosing network 3 at 5 times a day
Is there any thing to do
Answers
-
Hi,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
0 -
Hi Dadi,
Thank you for reaching to us.
Would you mind providing us with the exact phone brand and model that you're using and your location where you experience this network connection disruption?
You could also check out this link here which may help you remedy this situation:
https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-onlyI'd recommend you contact us directly so we could better communicate about this matter and help you out in remedying it.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you for your consideration.
Have a good one!
Andrei0
