Any online chat?

David H. #24217
David H. #24217 Posts: 4
edited May 10 in My Mobile

Try to configure my voicemail but it tells me that my number is not recognized. How I can chat with someone to fix this issue?

Best Answer

  • Whizz
    Whizz Posts: 15,566
    Answer ✓

    Hi David H.,
    Thank you for reaching out to us with this case.

    After verifying your account and plan, I noticed the fact that you haven't selected the Voicemail option for it and thus you're unable to use this feature.
    In order to remedy this, I invite you to change your plan and add this option.

    To change your plan, you can place the order from My plans-> Manage plan-> Adjust plan and the changes will become active starting with the new cycle as presented here:
    Also, keep in mind that any plan change must be made in accordance with the plan change policy detailed here:

    Thank you for your consideration and have a good one.


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