Cannot configure my voicemail.

David H. #24217
David H. #24217 Posts: 4 ✭✭
edited May 2022 in My Mobile

I’ve just reactivated my account and have a voicemail in my plan but after dialing (1) the system tells me I have an unrecognized number and will not activate. Any help would be appreciated.

Any help please,

Best Answer

  • Whizz
    Whizz Posts: 20,703 admin
    Answer ✓

    Hello David H. #24217,
    I hope you are doing well.

     I'm sorry to hear that, but I just verified your account and it seems like the Voicemail option was not included in your plan during the reactivation process, therefore, this is the reason the voicemail service is not working on your phone. If you would like to include the voicemail option in your monthly plan for the future, you can go ahead and order a plan change. Here is how to do it



  • Jess_i88b6
    Jess_i88b6 Posts: 13,404 ✭✭
    edited May 2022

    Hi @David H. #24217

    If you reactivate your account today, probably the process is not yet completed.

    You should try to change the PIN from the WEB to see if this will helps

    When you activate your voicemail, an access code (PIN) will be sent to you via text message. This code is not required the first time you access your voicemail, but the system will ask you whether you’d like to personalize it. We recommend you do for security reasons. Make sure to choose a PIN you’ll remember easily, all the while keeping in mind that unsafe combinations such as 1234 or 8888 will be rejected.

    Know that you can change your NIP directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).


    Did you try to reboot the phone and check if you have an hidden number?

    If nothing helps, I will wait couples of hours, after that I will contact the support

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