Why are Fizz modems updating so often? It's annoying

alibeysoft Posts: 9 ✭✭
edited May 2022 in Internet

Why on earth would an engineer programme a modem to get the updates on working hours ?

I don't want my internet connection to be cut in the middle of a zoom meeting.

This is not the first time, and please don't ask me to verify the cable, this is the 3rd of 4th update of the modem since I subscribed to Fizz 2 weeks ago.

My question is: what are your "genius" plans for the futur to make sure the updates are done"maybe" in the night, or too early in the mornings ? Otherwise I'll just go to another provider.

Best Answers

  • alibeysoft
    alibeysoft Posts: 9 ✭✭
    Answer ✓

    It seems this is a problem with Fizz network.

    The Internet cut off for 15 minutes and now it's back.

    This is the worst Internet provider so far. I'll be changin sooner than I expected.

  • Jess_i88b6
    Jess_i88b6 Posts: 12,048 ✭✭
    Answer ✓

    Hi @alibeysoft

    Here we are users, probably you should see with the customers service, if the can adjust this for you

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/


  • Whizz
    Whizz Posts: 18,002 admin

    Hello alibeysoft,

    I am sorry to hear you encounter disconnections with your internet service.  
    I have verified from my side and I see that your internet plan is active, also the modem is online in our tools.
    I kindly invite you to contact us in private in order to perform some manipulations together and find a solution. Here you will find how to contact us: https://fizz.ca/en/contact-us

    Thank you for your patience. Have a great day!

This discussion has been closed.