Why are Fizz modems updating so often? It's annoying

alibeysoft

Why on earth would an engineer programme a modem to get the updates on working hours ?

I don't want my internet connection to be cut in the middle of a zoom meeting.

This is not the first time, and please don't ask me to verify the cable, this is the 3rd of 4th update of the modem since I subscribed to Fizz 2 weeks ago.

My question is: what are your "genius" plans for the futur to make sure the updates are done"maybe" in the night, or too early in the mornings ? Otherwise I'll just go to another provider.

alibeysoft

It seems this is a problem with Fizz network.

The Internet cut off for 15 minutes and now it's back.

This is the worst Internet provider so far. I'll be changin sooner than I expected.

Jess_i88b6

Hi @alibeysoft

Here we are users, probably you should see with the customers service, if the can adjust this for you

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello alibeysoft,

I am sorry to hear you encounter disconnections with your internet service.  
I have verified from my side and I see that your internet plan is active, also the modem is online in our tools.
I kindly invite you to contact us in private in order to perform some manipulations together and find a solution. Here you will find how to contact us: https://fizz.ca/en/contact-us

Thank you for your patience. Have a great day!
-Adelina