Bugs in display of available data

kkl
kkl Posts: 22
edited May 25 in My Mobile

Seems like there's a bug in the data display. I'm pretty sure I don't have 500GB data to spend, but I don't mind if Fizz just grants it to me for my next cycle 😉

Best Answer

  • Whizz
    Whizz Posts: 15,566
    Answer ✓

    Hello kkl,
    I hope you are doing well.

    I just verified your account and I can confirm that everything is alright with your data display, however, the amount of mobile data available for you is not really close to 500GB 😁. It is actually about 1.39GB of data.
    I would kindly suggest you verify once again, preferably from an incognito window in your browser, since cookies and cache data cannot usually affect the information displayed there. If you have further questions, you can also contact us and we can verify together. Here is how to do it https://fizz.ca/en/contact-us.

    Cheers!
    -Sergiu

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,586
    edited May 9

    Hi @kkl

    Yes the @Whizz should report this bug

    Probably they don't consider the bonus, and they fix the unit to Gb

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