Mobile data stopped working yesterday.

Serge2525
Serge2525 Posts: 1
edited May 5 in My Mobile

Mobile data stopped working yesterday, asking me to sign in to network, then just a white screen. Help! 

Best Answer

  • Whizz
    Whizz Posts: 13,384
    Answer ✓

    Hello Serge2525,
    I hope you are doing well. 

    I'm sorry to hear about that, and if you contact us, we will do our best to help you out. Here is how to do it  https://fizz.ca/en/contact-us.

    Considering that your Fizz account does not have an active mobile plan, we will need you to contact us, via live chat if possible, to verify the situation.

    We are looking forward to chatting with you.
    Cheers!
    -Sergiu

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,223
    edited May 5

    Hi @Serge2525

    Did you already try to reboot your phone?

    I will also check the APN's configuration, also your fizz's account to see if you still have data ? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    You can try to put the SIM in a different phone to see if it is a problem related to the device

    In order to force the registration on the network, you can try to switch the network operator for a minute of two and go back in Fizz

    The steps for changing the network operators can vary depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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