Bought data roaming addon for Latin America. However data services did not work abroad. Need refund

cmelloni
cmelloni Posts: 7 ✭✭
edited May 2022 in My Mobile

Paid $5 + taxes for data roaming addon (Zone Latin America). However data service did not work at all during my trip. I've tried all different carries available in the region (including different days) and none of them worked. Need my money back. Please advise how to proceed for the refund.

Thank you

Best Answer

  • Whizz
    Whizz Posts: 23,491 admin
    Answer ✓

    Hello, cmelloni,
    I hope you are doing well. 

    I am sorry to hear that your travel Add-on was not working properly, and I can assure you we can work something out if you contact us  https://fizz.ca/en/contact-us. You can access the link previously provided and choose a communication channel of your liking. We are looking forward to chatting with you.

    Cheers!
    -Sergiu

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @cmelloni


    Hi,

    I don’t think it will be possible, only refunds of the sums deposited in the Fizz wallet can be refunded...

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @cmelloni


    However, here's how to contact Fizz’s customer service team directly to inquire about that question and also to obtain precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Jess_i88b6
    Jess_i88b6 Posts: 13,997 ✭✭
    edited May 2022

    Hi @cmelloni

    Did you check if your phone was compatible with the local carrier network? In some latin americas country, the providers uses bands that not all the north americas phones have

    Is it your APN configured as Fizz describe? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn I already read someone with the APN configured for Videotron but when it was in roaming didn't worked

    Did you enabled the data roaming?

    For the refund you need to talk with the support

This discussion has been closed.

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