I can't text out!!

Maxwellevandls

So last week I changed my number and ever since then I can't text out I can receive texts but I can't text out. And on my plan it's still saying my old number how can I fix this cuz it's really annoying

Whizz

Hello Maxwellevandls,
I am sorry for the situation encountered, 
I have verified your account and I see that you have a phone number change in being processed. 
I have escalated the situation to our technical team in order to investigate if this affects your ability to send text messages. 
As soon as the issue is solved, you will receive an email from us with all the details.
The ticket can be visible in your Fizz account> Overview.
Thank you for your understanding and patience!
Have a great day!
-Eugen

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632266/i-cant-text-out

Hi

Have you tried restarting your phone?

What happens when you try to text someone?

Have you tried entering their phone number manually?

Also check if your phone is blocking text messages.

More tips are available from Fizz here - https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Jess_i88b6

Hi @Maxwellevandls

Are you using an iPhone? If this is the case I believe that you need to check iMessage

Do you have text messages in your account?

This is a good guide https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Maxwellevandls

Thanks everyone! yeah i tryed everything. Think it might just be my gooogle phone