Modem WAN connection is unstable

VinceF
VinceF Posts: 1
edited April 28 in Internet

Hi,

For the past 2 days the modem WAN connection has been unstable. The up and down LEDs on the modem go into a green state then back to blue. Happens every 15-20min and lasts a few min. Anyone can propose a solution. I already power-cycled the modem. I am connected via ethernet. Issue is persists on Wifi and another PC connected via ethernet. Could the model be defective?

Thanks,

Vince

Best Answer

  • Whizz
    Whizz Posts: 13,754
    Answer ✓

    Hello VinceF,
    I hope you are doing well. 

    I just verified your account and I noticed that there is ongoing maintenance work in your area that can cause these fluctuations. I would kindly inform you that we are aware of the situation and we are working on concluding the maintenance and providing you with a stable internet connection as soon as possible. If you have further questions, you can always reach out to us on any communication channel of your liking. Here is how to do that https://fizz.ca/en/contact-us.

    Cheers!
    -Sergiu

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,420
    edited April 28

    Salut @VinceF

    It seems that the modem is looking for the signal carrier or it is switching between different channels

    Please contact the support asking to check your line, my tech installed a filter to solve a similar problem

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

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