Travel Add-ons not substracting data

JoeLeo
JoeLeo Posts: 2 ✭✭
edited April 2022 in My Mobile

Hi,

I have a Quebec plan. I'm now travelling in BC so I bought a 1gig Canada travel add-ons for my trip. I've been using data without any problem, but it show that I still have my full travel gig in my account and it seem that it is my usual data used.

Am I paying by user Ustad of using my add-ons? It is confusing.

Thank you,

Joe

Best Answer

  • Whizz
    Whizz Posts: 23,052 admin
    Answer ✓

    Hello JoeLeo,

    I can see that you have a ticket escalated for this.
    As soon as we have any updates we will contact you right away via email.
    You can also check the progress from your Fizz account, My settings > my tickets.

    Have a lovely day,
    -Alex

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭

    Hi @JoeLeo

    I believe that the informations is not updated in the portal

    You should check with the support

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

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  • Irene
    Irene Posts: 5,075 ✭✭

    Hi

    I had the same problem with my addon when I went in Ontario, but I didn't care much, everything worked perfectly

This discussion has been closed.

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