Shlomy

Shlomie
Shlomie Posts: 1 ✭✭
in My Mobile

there's no service in the USA with AT&T. Only SMS and Data work. Is there any solution?

Best Answer

  • Whizz
    Whizz Posts: 23,111 admin
    Answer ✓

    Hello Shlomie,

    I am sorry to hear about this situation.
    Please try turning the automatic network selection Off and choose a T-mobile network.
    Also, please try switching from 4G/LTE to 3G from your networks settings. 
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-and-cant-make-any-calls-why
    If the situation persists please contact our support to investigate this further. 

    Have a lovely day,
    -Alex

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,891 ✭✭
    edited April 2022

    hi @Shlomie

    Do you have any message?

    Have you tried to turn off the phone for 30 seconds?

    Also can you try to change the network operator, for example t-mobile

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

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