Is internet down in Montreal? April 25, 2022

Laure123
Laure123 Posts: 1
edited April 25 in Internet

i have no internet for the past 4 hours, anyone else?

Best Answer

  • Whizz
    Whizz Posts: 13,783
    Answer ✓

    Hello Laure123,
    I am sorry for the situation encountered, 

    I kindly have to inform you that I have verified your network connection in my tools and, looking over the mainline reference diagnostics, I noticed there are some maintenance works carried out in your area.

    At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.

    As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is blinking, your connection was restored and you will need to electrically restart the modem once more.

    To restart your modem, all you need to disconnect the power cable from the modem's back, wait for 30 seconds then plug it back in.

    Check this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    Thank you for your understanding!
    Have a good day!
    -Eugen

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