I cannot access my voicemail. It says it does not recognize my phone number.

Mikejcar
Mikejcar Posts: 1 ✭✭
edited April 2022 in My Mobile

I am subscribed to voice messaging! I do not understand why it says that it does not recognize my phone number

Best Answer

  • Whizz
    Whizz Posts: 23,052 admin
    Answer ✓

    Hello Mikejcar,
    I am sorry for the situation encountered,
    I have verified your account and I see that you have Voicemail in your plan.
    In order to fix it, can you please, log into your Fizz account> my plans> manage plan> advanced parameters> there you will have the option to change the password. 
    Set up your password and then call your Voicemail using this number: 1-514-647-0999. 
    Then, restart your phone and let us know if you still have the same issue.
    On  this FAQ you can find the steps to set up your voicemail: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

    If you encounter any issues, please contact our customer support team in order to look into the matter in depth. 
    You can use this link to do so:  https://fizz.ca/en/contact-us
    Thank you for your understanding!
    Have a great day!
    -Eugen

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭
    edited April 2022

    Hi @Mikejcar

    Did you hidden your phone number?

    When did you subscribe for the voicemail?

    You can try to reset the PIN

    Lors de l’activation de votre messagerie vocale, un code d’accès (NIP) vous sera envoyé par texto. Ce code n’est pas requis lorsque vous accéderez à votre messagerie vocale pour la première fois, mais le système vous demandera si vous aimeriez personnaliser votre NIP. Par mesure de sécurité, nous vous recommandons de le faire. Tâchez de choisir un NIP que vous retiendrez facilement, tout en gardant en tête que les séquences non sécuritaires (par exemple: 1234, 8888, etc.) sont refusées.

    Sachez que vous pouvez modifier votre NIP à même votre messagerie vocale, ou en ligne directement à partir de votre compte Fizz. (Sous: Mes forfaits > Gérer mon forfait > Paramètres avancés > NIP pour accéder à votre messagerie vocale)


    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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