Fizz acount page is down, intermittent disconnects

fizzy_keys
fizzy_keys Posts: 2
edited May 2 in Internet

Hey guys,

Anyone experienced intermittent disconnects in Blainville area (Rive-Nord)? My home internet is connection is being dropped every 40-50 minutes. In addition, I can't access my account page

https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview )

Thanks!

Best Answer

  • Whizz
    Whizz Posts: 13,748
    Answer ✓

    Hello fizzy_keys,

    I am sorry to hear about this situation.
    I can see that at the moment there an ongoing maintenance work in that area.
    We do not have an estimated time provided but I can assure you we will complete it as soon as possible.
    The service will work properly soon after. 

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,005

    @fizzy_keys


    Hi,

    for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.


    In order to make that PIN's change, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,005

    @fizzy_keys


    If, however, you wish to contact Fizz’s customer service team directly. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • fizzy_keys
    fizzy_keys Posts: 2

    Hi,

    Thank you for letting me know, the connection is back and running. I will keep monitoring it.

    Regards,

    fizzy_keys

  • Had lost internet access for about 10 minutes just now in south west part of Montreal. Both wireless and wired devices lost network access, but could still access the Fizz router. IP assigned to me was 0.0.0.0 for some reason and all light were green on the modem/router. Then it finally came back, with the download/upload icons on the modem being Blue now. No idea what was up.

    Even checked my Fizz account with my mobile data (not through Fizz mobile, my cellphone is with another company) to see if maybe it was because my payment hadn't gone through, but no, that wasn't the case. Weird how it just went down like that.

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