Double paiement

Laurariveros

Hello,

I recently had to change my paiement method as I received a message telling the paiement for this period was not completed. I did the paiement but as I look to my account there is still a paiement pending for this week. So if this one goes trough I will do two paiements for this month. Could you please help?

Thanks and have a great day.

Jess_i88b6

Hi @Laurariveros

Did you also associated the new payment method with all your plans? https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

When you say that you did the payment, you clicked on the link?

Did you check with your credit card if the payment was processed?

Probably you can also ask to Fizz support to verify

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

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PF_Ref_D2U9A

Hi

You can check the payment history details of your Fizz account - https://fizz.ca/en/transaction-history

When you check your credit card account, it can happen that a charge shows up as both pending and confirmed.

I have seen this appear on my own CC account when looking online. It is a temporary status.

Please check your CC account again tomorrow to see if the pending one is removed.

If there is truly an extra charge in error, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you - https://fizz.ca/en/contact-us

Whizz

Hello Laurariveros,

I am sorry to hear about this situation.
I just verified and there was only one transaction visible from our side. 
Please verify the bank statement and if you notice that a second charge is made contact our support team to investigate this further: https://fizz.ca/en/contact-us

Have a lovely day,
-Alex