Activation Pending

SamP
SamP Posts: 1 ✭✭
edited May 2022 in My Mobile

Hi team,

I bought my sim card and activated on Sunday Apr 17th but still showing as pending activation with no internet data access. I already have restarted, took the sim card out and reinserted but no changes yet. What else could be?


I understand a potential delay in hours but it has been about 36h now

Best Answer

  • Whizz
    Whizz Posts: 23,520 admin
    Answer ✓

    Hello SamP, 

    Thank you for reaching out to us. 

    I kindly inform you that I have verified your Fizz account and I noticed that your sim activation is still being processed. 

     I have escalated a ticket from your account to our technical team for further verification in order to fix this situation. 

    You can follow the progress of your ticket in your Fizz account in the Overview section of your account and then click on "My settings" "My tickets".

    As soon as we have a resolution, we will reach back to you via e-mail with all the information needed. 

    Thank you for your kind understanding. 
    I wish you a lovely day. ✨
    Ramona 

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭
    edited April 2022

    Hi @SamP

    If everything else is working, please configure the APN manually, I am pretty sure that this will solve the data problem.

    This is the guide https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    For the pending state can be a problem with the interface, try to use the browse in private mode or change browser

    You can also chat with the support to further investigate the problem.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @SamP, the Whizz (official Fizz team member) is on it.

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭

    Hi @SamP

    If your calls are working please follow my instructions for the APN, if your plan is pending your phone is not provisioned with this information.

This discussion has been closed.

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