How many time its gonna take before my internet reactivation

Annie P. #23170
Annie P. #23170 Posts: 4
edited May 4 in Internet

Reactivate my internet please

Best Answer

  • Whizz
    Whizz Posts: 13,783
    Answer ✓

    Hello  Annie P. #23170,
    I hope you are doing well. 

    I just verified your Fizz account and I noticed that there is indeed some unmatching information on your internet plan, therefore, I would kindly ask you to reach out to our customer service and we will be able to further assist you there. Here is a page where you can see all the communication channels we can be reached at https://fizz.ca/en/contact-us.

    Looking forward to hearing from you.
    -Cheers!

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,094

    @Annie P. #23170


    Hi Annie,

    for a Home Internet plan, expect at most a 3-hour delay when your payment is received by Fizz. Restart your modem to re-initialize your service.

    Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,094

    @Annie P. #23170


    If, however, you wish to contact Fizz’s support team directly. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • AhlamZidan
    AhlamZidan Posts: 14

    Hi,

    usually it doesn't take long after 5 pm you will find it activated.

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