Can't move my services?

fleroux

Hi,

I am moving to a new apartment on July 1st so I would like to update my address in my Fizz account for my home internet.

When I go in My Plans -> Manage -> Moving your service, I get this error?

It's been like that for weeks now...

Does anyone else have that error too?

Thanks!

Whizz

Hello fleroux, 

Thank you for reaching out. 

I kindly suggest you to contact us directly via live chat, so we can be able to help you further. 

You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function. 

Here you can find the chat bubble https://fizz.ca/en/contact-us

Thank you for your kind understanding. 
I wish you a great day.
Ramona 

PF_Ref_D2U9A

Hi

Can you try clearing your browser cache before retrying? Even better, try opening your browser in private mode.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

fleroux

@PF_Ref_D2U9A I tried using private mode and it still didn't work...

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/comment/6625171#Comment_6625171

In this case, you can contact Fizz customer service for help - https://fizz.ca/en/contact-us

Do know that if the current tenant at your new apartment is already a Fizz internet subscriber, you have to wait until they have unsubscribed and returned their modem before you can officially register your new address with Fizz. As Fizz writes in their message, you can still bring the Fizz modem with you on moving day and plug it in to continue using your internet services.

Clive_ref_code_73TF9

Hello @fleroux, another means of contacting Fizz for customer support is to log in, go to My Settings and Contact Form. This opens a Support Ticket and the exchange occurs by the email address registered on your account. Best of luck.