2nd time SIM card that showed delivered but it hasn’t been delivered.

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Bestla
Bestla Posts: 5 ✭✭
edited October 2022 in My Mobile

1st one I gave up but I don’t wanna keep wasting money like this. Do you have a refund program or any shipment back idk cause it’s frustrating while I was home all day and see a delivered status when I go outside nada, 30mn/1h/4h later NADA.

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  • Whizz
    Whizz Posts: 19,193 admin
    Answer ✓
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    Hello Bestla,

    I am sorry to hear about this situation.
    We will need to verify the shipping address and I would also recommend contacting the delivery team from your side as well to verify what happened. 
    Please contact our support team to investigate this situation: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,787 ✭✭
    edited April 2022
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    Hi

    You can check the order history on your Fizz account.

    If delivery is confirmed on your account and you have not received the SIM card, you will need to order another card and contact Fizz to be reimbursed for the missing SIM card.


    You will need a new SIM card. You can also buy it in a participating store: https://fizz.ca/en/sim-card

    Once you've activated you can contact Fizz customer service and they'll refund you for the missing card.

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,065 ✭✭
    edited April 2022
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    Hi @Bestla

    If your SIM card was delivered and you did not receive it, you will need to get a new one, usually fizz will refund the lost one.

     You will need to order another SIM card and pick it up as soon as you receive a delivery notice.

     For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here:

     https://fizz.ca/en/sim-card#stores

     

     Please check https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

     You can see the status of all your Fizz orders in your Order history.

    •  Log into your account and go to My profile.
    •  Click on Order history / See details.
    •  Click on the shipping number to see on the carrier's website the details of your delivery.
    •  If there's any inconsistency with the delivery information you see, contact the carrier directly.
    •  If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.


    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.

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