How do I get a refund for the modem I returned and still gettign charged ?

BienenueG Posts: 1
edited May 2 in Internet

I returned my modem when I ended my services in mid february, and two months later I am still getting charged the modem fees of 180$. I did everything as instructed but the guy at Poste Canada did not gave me a tracking number. I sent it in a box, with the return number written by hand on it, like I don't know what else to do, has this ever happened to anyone ?

Best Answer

  • Whizz
    Whizz Posts: 13,783
    Answer ✓

    Hello BienenueG,

    I am sorry to hear about this situation. 
    I can see that you contacted our support and this was already escalated.  
    I would also recommend going to the Post Office and see if they can still provide the tracking number.
    It should be possible as they have it in their system and it will greatly help us with the verifications. 
    Once you have if please reach us back:

    Have a lovely day,


  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,430
    edited April 14

    Hi @BienenueG

    If you don't have the prove that you sent the modem, I find very difficult to prove that this is from you. Check with the support if they can help you.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page:

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear, check your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter:

    By private message on Facebook:

This discussion has been closed.