I didn’t receive my SIM card it’s showed delivered. Any help?

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Bestla
Bestla Posts: 5 ✭✭
edited October 2022 in My Mobile

I’m new here

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Bestla


    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 


    Here's how to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Bestla,
    I am sorry to hear that you encounter this situation,
    I have verified your account and I see that your SIM card order is completed in our system.
    The SIM appears as received on April 13th. 
    Can you please verify if the SIM card is in your mailbox or near your door?
    If you don't have a mailbox they usually post it on the door.
    In case you can't find it, please contact us in private to verify if the address you entered was correct and help you further with this.
    To contact us, you can use this link: https://fizz.ca/en/contact-us
    Also, you can use the steps Dapfizzer  sent you. :)
    Thank you for your understanding and interest in our services!
    Have a good one!
    -Eugen

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Bestla


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    go to shipping number to track your delivery on the courrier service website


    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

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