Can you help
Here's the procedure for installing the Fizz modem: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Also, be sure to give the modem a certain amount of time when it is first installed since it needs to be fully updated, and this may take some time before it is fully operational.
If the problem still persists, here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Hi Djelly,Thank you for reaching out to us.I checked on my end and it appears that your connection signals are active and running.I'd recommend you follow the procedure to install the Fizz modem as presented here and check afterwards if your Internet access works: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Please be sure to give the modem some time when it is first installed as it needs to be fully updated which may take a few minutes before it is fully operational.Thank you for your understanding.Andrei
Hello @Djelly, as the others pointed out, install the modem and let it do its thing. If all the right lights are lit up properly and still no WIFI, connect a computer using a network cable and you should have Internet. You can then log in to the modem using a browser and change the settings like passwords, security, enable WIFI, etc. Best of luck.