Upload speed cut in half?

Dapper15
Dapper15 Posts: 3 ✭✭
edited May 2022 in Internet

Been testing my internet speed for about a month since getting Fizz.

Noticed the upload speeds is half of the 10Mb/s I'm supposed to be receiving.

attaching a screen shot of my speedtest.net results.

speedtest results Fizz.jpg

My download speeds have been fine so I can't complain there. Is there a reason why my upload speeds is cut in half?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    Answer ✓

    Hi @Dapper15

    Did you already try to turn off the modem for couples of minutes?

    If this doesn't help, contact the support in order to have checked your line

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

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Answers

  • Dapper15
    Dapper15 Posts: 3 ✭✭

    Hi @Jessy_ref_i88b6

    Yes I've already tried turning off the modem a couple of times and it had no effect.

    I'll give support a shout.


    thanks

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