Upload speed cut in half?

Dapper15 Posts: 2
edited May 2 in Internet

Been testing my internet speed for about a month since getting Fizz.

Noticed the upload speeds is half of the 10Mb/s I'm supposed to be receiving.

attaching a screen shot of my speedtest.net results.

My download speeds have been fine so I can't complain there. Is there a reason why my upload speeds is cut in half?

Best Answer

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,430
    Answer ✓

    Hi @Dapper15

    Did you already try to turn off the modem for couples of minutes?

    If this doesn't help, contact the support in order to have checked your line

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/


  • Dapper15
    Dapper15 Posts: 2

    Hi @Jessy_ref_i88b6

    Yes I've already tried turning off the modem a couple of times and it had no effect.

    I'll give support a shout.


This discussion has been closed.