my new SIM card isn’t working After activation

dov G.
dov G. Posts: 21 ✭✭
edited April 2022 in My Mobile

my new SIM card isn’t working

After activation

Best Answer

  • Whizz
    Whizz Posts: 23,520 admin
    Answer ✓

    Hello @dov G. ,

    I'm sorry to hear about the situation you encounter with your services.

    I verified your Fizz account and noted that you contacted us in private and clarified the situation. A ticket has been escalated to our technical team and rest assured that the situation will be solved soon.

    We will contact you via email as soon as we have news.

    Thank you for your understanding and have a great day!

    Cecilia

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭
    edited April 2022

    Hi @dov G.

    Can you give a bit more information?

    Did you check if your phone is compatible with the Fizz network? https://fizz.ca/en/faq/compatible-devices

    I don't say that this is your problem, but I already read that a user was putting the SIM into the memory slot instead on the SIM slot.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • dov G.
    dov G. Posts: 21 ✭✭

    I’ve tried everything already but nothing helped (and I’m trying for the 3rd time to connect trough chatting but to my bad it didn’t happen yet

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭

    Hi @dov G.

    I tried and I was able to get the chat box.

    Can you try with a different browser or disabling ad blocked if you have, sometime can help using the browser in private mode.

  • dov G.
    dov G. Posts: 21 ✭✭

    Yes I’m able to chat BUT just to my self for over 3 hours after a while it just comes up a msg your chat as been ended

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭

    Hi @dov G.

    They are supposed to be open 24h, please be patient and try to contact them tomorrow morning


    ps here we are users

  • dov G.
    dov G. Posts: 21 ✭✭

    Thanks for trying to help appreciated

    it’s crazy I’m having this issue since Friday and no one to talk to…..

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭

    Hi @dov G.

    only to be sure that you are trying to chat using the chat box in the FAQ pages and not in facebook or whatsapp (these are not interactive)

  • dov G.
    dov G. Posts: 21 ✭✭

    That’s right

  • dov G.
    dov G. Posts: 21 ✭✭

    Yeah since Friday it’s not working…….

  • dov G.
    dov G. Posts: 21 ✭✭

    Fizz service sucks!!!!

    it seems like we live in a third world country

    I still have no service for day “4”

    but my money they have stolen already 4 days ago

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