Internet not working

Jacqueline L. #22864

Not fun with teenagers trying to do homework

PF_Ref_D2U9A

Hi

What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?

You might have to restart your devices connected to the wifi and with the ethernet cable too.

If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further. 

Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello Jacqueline L. #22864,

I am sorry to hear about this situation.
I just verified your connection and everything is looking ok from my side.
If by any chance you still experience any difficulties and you tried the manipulations that were provided, please contact our support team to investigate this further: https://fizz.ca/en/contact-us

Have a lovely day,
-Alex