Is your wifi working this morning ?

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Marwabn
Marwabn Posts: 4 ✭✭
edited April 2022 in Internet

I’ve been having some technical difficulties with my wifi since 9 am. It just randomly stopped working. Honestly im tired of Fizz every 2 month this issue happens and im working from home so this is very inconvenient for me. I have tried all the steps from the website to fix this yet its still not working. The worst this is that FIZZ doesn’t even have a customer service line wtf ?

sorry im a little frustrated about this. R u guys experiencing the same issues ?

Best Answer

  • Whizz
    Whizz Posts: 19,154 admin
    Answer ✓
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    Hi Marwabn,
    Thank you for reaching out to us.

    I understand and I'm sorry to learn about the inconvenience.

    I checked on your account and on your connection signals from the network to the modem where I can see that they are off from the optimal parameters, with some package loss and broadcast congestion.
    However, there is no incident or maintenance work being performed in the area that could've caused the disruption.

    Please answer these questions for me:
    1.How is your modem plugged in, directly in the electrical outlet or via an extender/extension cable?
    2.Is the coaxial cable firmly plugged at both ends, the outlet and the modem?
    3.Do you have a personal router that you have connected via bridge mode to the Fizz modem?

    If I understand correctly, you're also tried all the possible manipulations as presented in our link here?
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    Let me know and we will find a solution together.
    Thank you for your consideration.
    Andrei

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,057 ✭✭
    edited April 2022
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    Hi @Marwabn

    I can understand your frustration

    Fizz has a 100% customer service.

    Do you have the possibility to try with the ethernet cable to see if there is a problem with the wifi?

    Or did you check the led status when this happen?

    It can be an interference with the wifi for example

    To contact the support, here how you can do


    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Marwabn
    Marwabn Posts: 4 ✭✭
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    Im sorry u answered in less than 5 minutes thats great but not helpful. I am still trying to speak to a human. Again, I have tried all of your steps on ur website NOTHING IS WORKING. Im trying to contact u guys from WhatsApp but im speaking to a robot who keeps giving me the same link to the steps which again, IS NOT WORKING. Can a human being by phone help me please ?

  • Jess_i88b6
    Jess_i88b6 Posts: 13,057 ✭✭
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    Hi @Marwabn

    therefore, you already tried with the ethernet cable and checking the led status

    Then you options is to follow the information in order to chat directly with the support as posted before

    FB et whatsapp are not in live, you live a message and wait for an answer which can take hours to receive

This discussion has been closed.

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