SIM delivery

Caroline20Fizz

I bought 2 SIM cards, but they weren't delivered because of the lack of a suite address. What can I do?

Dapfizzer

@Caroline20Fizz

Hi Caroline,

if the delivery of your SIM card is flagged as delivered but you haven’t received it:

1. Log into your account and go to My profile .
2. Click on Order history / See details.
3. Click on the shipping number to go to the carrier’s website.
4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 

Here's how to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

StefanM

Best to reach out to customer support via live chat (My settings --> Contact Forms --> Green Chat Bubble). They will be able to help you get a refund. Should you be in Quebec, you can also buy a SIM card at a participating Couche Tard location. Hope this helps :)

Whizz

Hello Caroline20Fizz,

I am sorry to hear about this situation.
I have verified your account but I am not able to see any orders.
Please contact our support team as our members suggested, to investigate this further: https://fizz.ca/en/contact-us
Feel free to reach us at any time, we are here 24/7 for you. 

Have a good one,
-Alex